Frequently Asked Questions

I want a new website. How do I know if I should be in Wix, Editor X or WordPress?


When we take on any new client the first thing we do is to find out exactly what your needs are for your website and from there we will be able to guide you on the best software for your budget and your future plans.




For wix web design, do I need to have my own Wix account?


Ideally, yes, you would have your own account so we can transfer the site to you once complete, but this is not essetial. If you do have your own Wix account, you do not have to give us your Wix login details though, you can just add us as an admin to your site so we can edit it for you without ever needing your login permissions. We'll show you how to make us an admin too so don't worry! (alternatively you can give us your log in details and we will do this for you!)




How are you different?


We provide the full package: start-up branding, graphic designs, websites, social media, SEO, business coaching and even remote PA support. With us, you can get support with your new or existing business in all of the areas you need from our small and friendly team, meaning you get to focus on the day-to-day running of the business. We specialise in using simple and accessible software so that our clients can make simple updates themselves. This includes using Canva for our graphics and Wix or Elementor (Wordpress) for our website design. You see, unlike many other website designers, we focus on building our clients a beautiful functional website that is easy for them to manage themselves through the Wix editor. We can even spend an hour or two showing you how to edit and upload things to your site after the initial build has been done. (Of course, we do offer site editing and management services if you would prefer us to manage your site content for you!) Plus, we create beautiful matching graphic designs, logos, social media and branding to match your new website too and show you how to maintain these yourself.




Can you design me editable graphic or social media templates?


Yes! You can have your graphic designs (such as posters, social media posts, business cards and more!) sent to you as an un-editable PDF or PNG file or an editable Canva or PowerPoint document. (You can create a free Canva account and edit these yourself after to continue to use these for your social media designs). We can also spend an hour doing a Canva online Zoom lesson to show you how to do this too. We're here to help you to run the business in a way that works best for you and take away the hassle!




Why Wix?


Well, we used to build websites using other types of website design software, such as Dreamweaver and Javascript, but found that Wix is a much better option for our clients and creates a better end design. We do also offer websites built in WordPress using the elementor builder too for those that need a more complex site. But, here's why we suggest Wix for most of our new small business clients:

1. Cost: - Wix websites are a lot quicker for us to create for you (even bespoke designs that don't use templates) as we are focusing on the design only and not the coding (wix has built-in code). By cutting out the coding and need for a developer, we can build sites quicker and at a lower rate so you can pay less!

2. Versatility - Due to the advances with the Wix editor we can create truly stunning designs that you'll love and can be tweaked and changed easily. (Plus, with the Velo code and embed HTML widget we can add unique code where needed). Wix has a wide variety of apps in the market place to add extra features to your site, from online booking, payments, live events, tracking and more.

3. Easy to manage yourself - One of the best aspects to Wix built websites for our clients is that clients are getting a site that they can manage themselves without the need for any coding. Wix's easy to use "drag-and-drop" editor means you get a great looking website and have the ability to easily manage it yourself and change ANY part of it without any coding. (We can manage this for you though if you would prefer!)

4. Device Compatibility - Wix websites are built as responsive websites and are viewable on all devices across all web browsers and software. The websites perform just as well on a desktop as a mobile or tablet device!

5. Great with SEO - Many people are concerned that a website built using a website builder like Wix won't perform as well with SEO as a website built traditionally using JavaScript or WordPress. This is not the case. Wix websites have been proven and include a wide range of built in SEO tools capable of getting your site to the top of Google!
Read more about our Wix thoughts here and here.




How long does a typical responsive website design project take?


For an average Wix or Elementor website design project of around five pages, we would estimate a total build time of around three weeks from start, revisions and through to publish. This includes the design time and editing. However, for more complex builds the build time can vary. We can also build one-page websites very quickly - within a few days turnaround! The timing really depends on the complexity of your site and how quickly you can get the content to us and add your feedback.




What information do we need to send you for a website?


We generally ask clients to provide a site-map (list of pages wanted) along with the wording wanted on the pages as no-one knows your business more than you do! However, if you want us to create the copy content for you then we can do so. Please get in touch with us about this and see our prices here. We also ask for a few key details about your website needs for example the business name, objectives, services etc, but we will guide you through all of the content we need when we begin!




Do you manage the sites and do small edits too?


Yes! We can manage the site for you once it's complete for a monthly fee, or we can also spend some time showing you how to make small edits yourself. See our maintenance packages and all web design and editing pricing here.




Your Wix prices don't include the plan and domain. How much is this?


Most standard websites will be able to use the Wix combo plan. This costs £86.40 for a year, and includes your SSL certificate, domain name and an email account too. Most standard e-commerce websites will need the business unlimited plan. This plan allows you to accept payments. This costs £192 for the year. If you want booking systems integrated into your site, but not a lot of online payments, then you woule want the business basic plan. This costs £156 for the year. There’s a huge amount to be saved by paying for your plan upfront for a year (or more), rather than month to month. I totally get it – signing up to a year can feel intimidating. But the reality is that you’ll probably want your site for at least a year, and in most cases a whole lot longer. When you pay for at least one year, Wix also includes your domain for free, which usually costs £20.




How much do you charge to create a website?


My prices range from £299 - £1499, depending on the type and size of the website. Please see all of the prices HERE.




Why are you so expensive?


The process I use to build your website takes a certain amount of time and a lot of planning and research. I build your website from scratch, which means you get a unique design tailored around your business. Buying a website from me should not just simply be seen as a business expense as your website is a sales tool that should earn you money. The key terms are researched, pages are optimised for all devices, SEO setup is carried out and the layout and user experience are well thought out. You're not just getting a website... you're getting a window of endless possibilities!




Why are you so cheap?


Yep. I’ve also been asked that question too! I spend a lot of time researching, planning the user’s journey through your site and then finally with the design and build. We’re typically cheaper than larger agencies because… We work remotely which means you don’t pay for the water cooler, rent, coffee or beanbag chairs!! We’re a small team who take on a limited amount of clients each year. You won’t be talking to account managers, you’ll talk directly to the owner, a.k.a Mikala. This saves on staff costs and ultimately saves you money on teh design work!




How do we communicate during a design project?


Before we begin working together, we’ll usually have an initially chat on the phone or via Skype to discuss the project. Once we get started, most of the communication will take place over email. This makes the process a lot easier as we’ll have all of the information saved and can come back to it later.




Will my site work on mobile?


Yes. Your website will be fully responsive and will look great on all devices. We don’t charge extra for this. It comes as standard.




How long will it take to get to the top of Google?


It depends. There’s no clear answer to this question as search engines change their requirements all the time. However, we have had clients get to the first page for their main keywords within 2 days of launching and we’ve had websites take 3-6 months for Google to show them on the first page, and some taking 1 - 2 years! For example, if you're trying to rank for local SEO, such as a 'painter and decorator in Essex', this is likley to be quicker and easier than ranking nationally for 'online fitness coach'. This really depends on how competitive the industry and relevant key terms are for your particular type of business. When you begin our monthly SEO pacakge with us we will carry out detailed key terms research for you, to find around 19 suitable key terms, ranging in competitiveness, so that we can begin to rank as early on in possible for less competitive ones.




Do you do the SEO?


Yes! All of our web packages include a basic SEO setup. This includes key terms on pages, H1 tags, image alt tags, meta descriptions, page titles and headings. Your site will be indexed on Google too. Most sites will need some more advanced SEO of you're looking for people to be able to find your site on page one of Google and get organic traffic. We offer an advanced on and off-page SEO package here that is reccommended.





Have you got another question about our wix web design, start up branding or other services? Get in touch at mikala@moon-digital.co.uk.